Like many people who make their online money, I have a job. I answer the phone for roadside assistance, which covers all of the United States. If you’ve called roadside assistance, chances are that you’ve reached me. This article is a half rant, half education for roadside assistance callers in the hope that they may be able to help me the next time they call.
There are many people who call roadside and are polite, even though they are in difficult situations. They realize that it is not a good idea to be rude to someone who is trying their best to help you. For those who don’t, here are some tips to help you deal with roadside.
1 – Death threats are not necessary
I don’t need to know how you’re going to show up to my job to A. Smash my face in B. Beat the snot out of me C. Shoot me dead.
2 – No need to belittle
We might overlook something if you attack me or someone like myself while we try to get the details needed for you. This could mean the difference between getting the right service or a tow truck. It may also mean that you have to wait for someone else after you’ve waited an hour.
3 – Swearing is not necessary
I remember when I was growing up, if half the mouths of customers came out of my mouth, I would have had my mouth washed with soap or given a serious spanking. Remember that I was a child, so it’s not acceptable for me to use profane language as an adult. Many customers are unaware that we have a policy that allows us to notify them not to use profane words two times. If they continue to do so, we can disconnect and let them know that we may return their call. You can read about Everything You Need to Know About Emergency Locksmith Services by clicking here.
4 – Be intelligent
To get someone to you, we need to know where your location is. It doesn’t matter if you live on the same street as someone else in the state. We need to know where you live so we can send someone. This doesn’t mean you don’t need to know the exact address. Anything that we can use. The same applies to where it’s going. If it’s a truck, we cannot get through the system without knowing where it is. Just because service in your area recognizes where it does not mean that we can dispatch. To ensure coverage, we need to map it.
5 – Assess the situation before calling
If you’re about to jump-start your car or change your tires, don’t call roadside. We can wait while you try to change your tires. If it fails, try it again. We spend time with you, but there are always people who need to help. Use common sense.
You should also note that a convertible without the top down is not locked out. B) If you have a trunk release and your keys are in the trunk of your vehicle, you can take your keys out of your trunk.
6 – Understand your coverage
Calling yourself covered and pretending that you are isn’t the case when in fact you aren’t will work. In this instance, the third time is not the charm. We will find out during the call. If we don’t, we will call our insurance company to confirm that we do not have it. You have wasted everyone’s time, and it will only take a little longer before someone comes to you that you must pay.
7 – Understand the distance
If you’re in Michigan but live in New York, and want to be towed all of the ways home, chances are it won’t work because:
A) Towing services are limited to certain areas, usually within 20-30 miles. Sometimes they will go further.
B) Your coverage won’t be sufficient. We handle 95% roadside assistance in the US. The most coverage I have seen is 100 miles. Most are covered between 10 and 20 miles. You would pay for approximately 590 miles if you were to be towable by someone who agreed to tow it. Towing companies charge per mile. I’ve seen towing services charge as low as $3/mile, and as high as $10/mile. You’ll pay over $3500 if you travel 590 miles at an average cost of $6/mile.
Not all roadside coverage will cover your vehicle being towed.
8 – We have our own service providers
The reason we are able to handle the whole US and that you get roadside assistance for a small monthly fee is that we have a network of service providers across the US that can offer service at a cheaper price with the promise that they will be called to perform more services. They are our contracted service providers. You agree to this when you buy your roadside. We won’t cover anything if you call us asking us to arrange it with John Doe, a random man from your area. While you can send your receipt and pay him, we will only set it up with our contracted service providers.
9 – Understand the wait time
Usually, wait times for normal calls are 60 minutes during the week and 90 minutes on weekends. Don’t wait if this takes too long. It is impossible to argue with a quicker time. This is what the service providers on road are telling us. It takes so long because they have so many jobs. They will complete it as quickly as possible, sometimes faster than others.
If roads are closed, we can’t send out tow trucks. We can’t send tow trucks if there has been a snowstorm and roads are closed. That’s what closed roads mean. Keep in mind that if you call after a major snowstorm that has ravaged your state for several days, chances are that we won’t be able to send a tow truck because we are so far behind that we may have to wait up until 8 hours.
10 – What do we do?
There are some things the roadside will do, and others we won’t.